Libro de Reclamaciones
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COMPROMETIDOS CON BRINDARTE UNA BUENA EXPERIENCIA
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Ingresa los datos solicitados para ingresar tu reclamo.
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Información adicional
- Reclamo: Disconformidad relacionada a los productos o servicios.
- Queja: Malestar o descontento respecto a la atención al público.
La formulación del reclamo no impide acudir a otras vías de solución de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.
El proveedor debe dar respuesta al reclamo o queja en un plazo no mayor a quince (15) días hábiles, el cuál es improrrogable.
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